Applicants checking or completing their KNUST 2026/2027 admission application may encounter an error stating:
“The names on your results and online application do not match (EXACTLY) and is being verified. Please check back later.”
The message can be worrying, especially for applicants who have already submitted their applications. However, a name mismatch message does not by itself mean that the applicant has been rejected. The message shown in the screenshot indicates that the information is currently undergoing verification.
This article explains what the KNUST applicant name mismatch error means, why it happens and what applicants should do to resolve it.
What Does the KNUST Name Mismatch Error Mean?
The error means that the name recorded on an applicant’s KNUST online application does not exactly correspond with the name associated with their examination results.
KNUST requires applicants to provide accurate examination information, including their examination type, year and index number. The University’s application guidance also requires applicants to review and confirm the information provided before submitting their application.
A difference in the spelling or arrangement of names can therefore result in the application being flagged for verification.
Example
If the name on an applicant’s examination record is:
ABENA AMA MENSAH
but the name entered on the KNUST application is:
ABENA MENSAH AMA
the names may not be recognised as an exact match, even though they contain the same names.
Other possible differences include:
- A missing middle name
- An additional name
- Incorrect spelling
- Names arranged differently
- Incorrect examination information
- Typographical errors
How to Fix the KNUST Name Mismatch Problem
If you are seeing the “names on your results and online application do not match” message, follow these steps.
1. Check your examination results
Get your official WASSCE results slip or relevant examination document and check exactly how your name appears.
Pay attention to:
- First name
- Middle name
- Surname
- Spelling
- Order of names
Do not rely on the way you normally write your name. Compare it directly with the name on your official results.
2. Check the name on your KNUST application
Log into your KNUST admission application and compare the information you entered with your examination record.
Look for even small differences.
For example:
Results:
JOHN KWAME BOATENG
Application:
JOHN BOATENG KWAME
Although the three names are the same, the arrangement is different.
3. Check your WASSCE index number
Applicants should also verify that their index number/examination ID has been entered correctly.
KNUST’s application instructions identify the index number as part of the examination information applicants must provide.
Also check:
- Examination type
- Examination year
- Index number
- Subjects and grades
4. If everything is correct, wait for verification
This is particularly important for applicants who see the exact message shown in the screenshot.
If your name and examination details are already correct, do not start creating another application simply because the message appears.
The message specifically states that the information is “being verified” and asks the applicant to check back later.
Give the verification process time before taking further action.
What If I Entered the Wrong Name?
If you discover that the name on your application contains an error, check whether the KNUST application system currently allows you to make the relevant correction.
KNUST’s application instructions indicate that applications can be edited during the applicable application period.
However, applicants should avoid making unnecessary changes if the information already matches their official examination record.
What If My Examination Name and Current Name Are Different?
Applicants whose legal names have changed may need to provide appropriate documentation supporting the name change.
In such situations, it is better to contact KNUST Admissions directly rather than repeatedly changing the application information without guidance.
KNUST’s Academic Affairs Division provides the following contacts for admissions enquiries:
Phone:
0240 130 946
0500 482 807
Email:
admissions@knust.edu.gh
KNUST Name Mismatch: Can I Still Get Admission?
The name mismatch message should not automatically be interpreted as an admission rejection.
The message displayed to affected applicants says that the information is being verified. Therefore, applicants should first check their information and follow the University’s instructions rather than assuming that their application has been unsuccessful.
KNUST’s Admissions section also works with the West African Examinations Council (WAEC) in verifying examination results of prospective applicants.
Don’t Submit Another KNUST Application
Applicants experiencing the name mismatch problem should be careful about creating a completely new application.
If the issue is simply a verification problem, submitting another application may create additional complications.
Instead:
- Check your existing application.
- Verify your name against your results.
- Check your index number and examination year.
- Wait if the system says your information is being verified.
- Contact KNUST if the problem continues.
How to Contact KNUST About the Name Mismatch
If the problem remains after checking your information, applicants can contact the KNUST Admissions Office.
KNUST Admissions
0240 130 946
0500 482 807
Email: admissions@knust.edu.gh
Applicants can also submit a support request through the KNUST Helpdesk. The Helpdesk allows users to open a ticket and receive a ticket number that can be used to track the progress of their request.
KNUST Admission Portal
KNUST Helpdesk – Open a Support Ticket
When contacting KNUST, applicants should provide relevant information such as:
- Full name
- Application number
- WASSCE index number
- Examination year
- Examination type
- Programme applied for
- Screenshot of the error
Avoid posting your full application details or examination information publicly on social media.
Quick Checklist for KNUST Applicants
If you are seeing the KNUST name mismatch error, check the following:
- Name on your examination results
- Name on your KNUST application
- Spelling of every name
- Arrangement of names
- WASSCE index number
- Examination year
- Examination type
- Application number
If everything is correct and the portal says “is being verified”, check back later.
If the problem persists, contact KNUST Admissions or submit a Helpdesk ticket.
Frequently Asked Questions About KNUST Name Mismatch
Why does KNUST say my names do not match?
It generally indicates that the name information associated with your application does not exactly correspond with the examination information being checked. Differences can include spelling, missing names or the order in which names appear.
Does the KNUST name mismatch mean I have been rejected?
No. The message shown in the applicant’s portal indicates that the information is being verified. Applicants should not interpret the message alone as an admission rejection.
What should I do if my names are correct?
If your name and examination details are correct, allow the verification process to continue and check your application again later. If the issue persists, contact KNUST Admissions.
Can I create another application?
Applicants should avoid creating another application simply because they encounter the mismatch message. First resolve the issue with the existing application or contact KNUST for guidance.
Who should I contact about the KNUST name mismatch?
You can contact KNUST Admissions on 0240 130 946 or 0500 482 807, or email admissions@knust.edu.gh.
KNUST Name Mismatch Error 2026/2027: Final Advice
The “names on your results and online application do not match (EXACTLY)” message is a verification issue that applicants should take seriously, but there is no need to panic.
The first step is to carefully compare the name and examination details on your KNUST application with your official results. If there is an error, follow the University’s correction procedure. If your information is already correct and the portal says it is being verified, allow the verification process to continue.
For unresolved cases, the safest option is to contact KNUST Admissions directly or open a Helpdesk ticket rather than submitting another application.
NoticeboardGH will continue to provide updates and guides on KNUST 2026/2027 admissions, admission lists, programmes, cut-off points and other university admission information.